Frequently Asked Questions

These are some of the questions we get asked the most. If you don't see your question below or need additional information please Contact Us

 

All SWARM Secure door/window contacts and motion sensors come equipped with a security tamper detection function.  If someone is attempting to tamper with one of your devices, you will be sent a notification to your mobile phone via the mobile app.  It will also send a notification to our 24/7 professional monitoring station and they will also call you to make you aware and to ensure there are no emergencies requiring police assistance.  Tamper is always on, for your protection, even if your system is disarmed.  So if you have a need to move a sensor, replace batteries, or anything else that will require you to remove it from the wall, window, or door, you will need to make sure you put it in bypass mode first.

There is additional information on moving a sensor at MOVING A SENSOR

Enter your information on the order now page and we will get you in contact with an authorized SWARM Secure reseller to complete your purchase.

The smart hub for you SWARM Secure system can be placed anywhere you like, but there are a few important considerations:

1. It must be connected to a power outlet.

2. If you would like to connect it to the internet, it should be near the router.

3. It is easier to use the system if you can hear the voice prompts as you enter and exit, so it can help to put the smart hub near your main entrance.

There is additional information on placing your smart hub at SMART HUB PLACEMENT

Yes, the Motion Sensors that come with your SWARM Secure System will generally not detect small pets less than 30-50 pounds. If they are larger, your pet may set off the Motion Sensor and cause a false alarm. Even if they are smaller than 30 pounds, you must make sure that they cannot get within 2 feet of the Motion Sensor. Place the sensor high up (usually 5 feet works well) and away from anything your pets might climb on. If your pets walk in front of the Motion Sensor coming down stairs or walking on a table or bookcase, they may set the alarm off. It’s a good idea to test the system with your pet and confirm that your pet is small enough to be around the Motion Sensor. 

The SWARM Secure Smart Hub can be either wall-mounted or sit free-standing using the swivel desk-mount. While we recommend the desk-mount, wall-mounting a Smart Hub is as easy as hanging a picture.

The is more information on placing your Smart Hub at SMART HUB PLACEMENT

Contact your SWARM Secure authorized reseller for agreement terms.